How does a relay call work?

A relay call allows individuals who cannot hear or who may have other disabilities that may prevent them from using a standard telephone to place and receive calls. The call is placed to communication assistants (CA’s), who help to facilitate the calls. TRS is available in all 50 states as well as the U.S. territories.

What is TTY relay call?

TTY-based Telecommunications Relay Services permit persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities.

How do you handle relay calls?

On a relay call, only one person can speak/type at a time. Say or type “Go Ahead” or “GA” at the end of your response to let the other person know it is his/her turn to respond. Note: For your protection, calls cannot be placed to 900 #’s or any other numbers that charge by the minute.

What is Relay customer service?

Telecommunications Relay Service allows persons with hearing or speech disabilities to place and receive telephone calls. There is no cost to the TRS user.

What happens if you dial 711?

Typically, a person with hearing and speech disabilities will dial 711 to contact a TRS communications assistant, who will facilitate the call with the other party. The caller will use a text input device to give the assistant the number he or she wants to call.

How do I receive a TTY call?

How to Use TTY Mode on an Android Phone

  1. Select the “Applications” tab.
  2. Select the “Settings” application.
  3. Select “Call” from the “Settings” application.
  4. Select “TTY mode” from the “Call” menu.

What is RTT call?

Notes: Real-time text (RTT) is text transmitted instantly as it is typed or created. Recipients can immediately read the message while it is being written, without waiting. When RTT is enabled on both devices, no audio is heard on the call. If you aren’t hearing audio on a call, make sure RTT is turned off.

What phone number is 411?

Most phone companies allow you to access directory assistance service by dialing “411.” Other directory assistance services require a different dialing pattern such as 555-1212, a toll free number or a number that starts with “10-10.” Charges will vary significantly, check the rate before using any directory assistance …

What needs to be informed to a caller before transferring a call?

Give the caller your information before transferring the call. It’s important that the caller has access to your information in case of a dropped call or disconnection. This will also make the caller feel important — knowing that while you couldn’t help them further, you are personally concerned about their situation.

What happens when calling 711?

How do you make a TTY call?

When a caller has an emergency and calls Relay Texas?

When a call is placed through Relay Texas, the call comes through an 800-number, therefore, Relay Texas is unable to detect if your number is blocked. If you would like your number to be blocked when placing a relay call, inform the relay operator to enter the information into your Customer Profile.

What are the different types of relay calls?

They include Text-to-Voice teletypewriter (TTY) based TRS, Voice Carry Over, Speech-to-Speech Relay Services, Captioned Telephone Services, Internet Protocol (IP) Relay, IP Captioned Telephone Service, and Video Relay Services (VRS). Each TRS offers the user different ways to communicate.

What is the phone number for relay service?

You may be able to dial the phone number directly. However, the most common way is to dial 711, which is available in all states. Dialing 711 will link you directly to the relay service and a CA, who will then place the call.

Are there any Mass Relays left in the world?

Many mass relays are currently dormant for unknown reasons, though they can be easily reactivated. A Prothean data cache found on Mars led humans to a mass relay encased in ice and orbiting Pluto, previously thought to be a moon called Charon, which the Charon Relay was eventually named after.

How do you make a relay phone call?

Dialing 711 will link you directly to the relay service and a CA, who will then place the call. (Note: 711 is not available for VRS and IP relay.) So making a call is as simple as dialing 711. When making a relay call, the CA will ask if you have ever used relay before.